File an Equipment Replacement Program insurance claim
If your Mobile Phone/device is lost or stolen, contact us immediately at 1-888-211-4727 to suspend your service.
Be sure to file your Sprint Insurance claim within 60 days of the loss.
To file your Sprint Phone Insurance claim or check your claim status online, go to www.phoneclaim.com/sprint.
To file your Sprint Insurance claim or check your claim or shipping status by phone, call Asurion Customer Care at 1-800-584-3666.
If your Mobile phone/device has been damaged, They will send you shipping materials to return it.
You are responsible for the non-refundable deductible for each approved claim. The amount of the deductible is determined by the model of your device.
When your Sprint Phone Insurance claim is approved, you will receive the same device as your original or a comparable device with similar quality and features. Replacement devices may be refurbished, reconditioned or different from your original device.
For complete coverage details and contact information, see the Equipment Replacement Program Coverage Certificate.
Sprint Phone Insurance claim
Already filed Sprint Phone Insurance claim?
You can easily track the status of your claim as it moves throught the process, or track the return of your old device.
Track a claim OR Track a return
Need to file a claim? We’re here to help!
For claims involving a lost, stolen, or damaged device click below to start or resume a claim. If your phone has a mechanical or electrical breakdown, simply visit a Sprint Phone Repair Center. Your first two repair/exchange claims are included at no additional charge. After these first two claims a $25 service fee applies for any future repair/exchange within a 12-month period.
Getting a replacement is quick and easy!
With Total Equipment Protection, you’ll never have to worry about paying full retail cost when you’ve suddenly got phone issues. Whether your phone is lost, stolen, damaged, our affordable, comprehensive coverage gets you a replacement phone fast.
Total Equipment Protection makes it easy for you:
1) Simply enroll within 30 days of activating or upgrading a new phone.
2) If something should happen, file a claim over the phone or with easy online access available 24×7. Avoid paying high retail cost when your device is lost, stolen, damaged, or experiences a mechanical or electrical breakdown due to defects, malfunction or normal wear and tear.
3) Get next day replacement delivery (in most cases) for a lost, stolen or damaged device. For claims involving mechanical or electrical breakdown you can visit a Sprint Phone Repair Center and your first two repair/exchanges are included at no additional charge. A $25 service fee applies to each subsequent repair or exchange in any consecutive 12-month period.
What will I need when filing a Sprint Phone Insurance claim?
6 Digit PIN — Personal account authentication
The make and model of your device
A method of payment for your deductible
Additional documentation may be required