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AT&T Insurance Claim

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This post covers the necessary steps to file a successful AT&T insurance claim.

AT&T provides customers with a pretty comprehensive insurance plan that Provides protection against loss, theft, physical and liquid damage, and out-of-warranty malfunctions for your AT&T eligible mobile device for $7.99/month per enrolled mobile number.

File AT&T Insurance Claim Online

AT&T partner with Asurion to offer insurance protection service for your device.
To file AT&T insurance claim online visit this link: http://phoneclaim.com/att

How to file & track AT&T Claim 

This step by step Guide for at&t insurance claim

Your Mobile phone or devices must be enrolled in AT&T Mobile Insurance, Mobile Protection Pack, or Multi-Device Protection Pack.

If you are not sure of your enrollment you may verify it in AT&T device protection, follow the steps in change or remove AT&T wireless features to view your features.

If your device is lost, before filing a claim:

  • Try to find a lost phone or other device with GPS or location apps.
  • If you can’t find it, suspend service and blacklist your device.

File & track insurance claim

Your at&t claim must be file within 60 days of loss or damage.
You will provide the following when filing your insurance claim:

  • Device brand and model
  • Wireless security passcode, or the last four digits of the AT&T account owner’s Social Security or Tax ID number
  • Affidavit, personal ID, or proof of ownership

To file or track an insurance claim with Asurion, you can:

  • Visit phoneclaim.com/att
  • Call Asurion at 888.562.86621

Hours of operation are Monday - Friday, 7 a.m. - 9 p.m. CT and Saturday - Sunday, 9 a.m. - 8 p.m. CT.

Additional information

When filing an insurance claim with Asurion:
Asurion uses express delivery. In most cases, you’ll get your replacement device in 1-2 business days.1
A non-refundable deductible applies to each claim. View the:


You can save 25% or more off the standard deductible if you go claim free for 6 months or more.

For Mobile Insurance and Mobile Protection Pack:


  • Upon fulfilling a second claim in any 12 consecutive months, your mobile insurance coverage will be dropped and you won’t qualify again until 12 months after the last claim.
  • There is a limit of two claims in 12 consecutive months.

For Multi-Device Protection pack:


  • Upon fulfilling a sixth claim in any 12 consecutive months, your mobile insurance coverage will be dropped and you won’t qualify again until 12 months after the last claim.
  • There is a limit of six claims in 12 consecutive months.

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If your replacement device is not working upon receipt, call Asurion at 888.562.8662 for help.
Claims may be fulfilled with new, AT&T Certified Like-New or other models of like kind and quality. Colors, features, and accessory compatibility are not guaranteed.
The maximum value per claim is $1500.
If you purchased insurance from a third party, contact your insurance provider to file a claim.



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AT&T provides customers with a pretty comprehensive insurance plan that Provides protection against loss, theft, physical and liquid damage, and out-of-warranty malfunctions for your AT&T eligible mobile device for $7.99/month per enrolled mobile number.

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