T-Mobile Premium Handset Protection (PHP)

What is Premium Handset Protection (PHP)

Premium Handset Protection (PHP) provides coverage against device malfunction due to accidental damage, mechanical breakdown, theft and loss. If you already have PHP, and need to file a claim, find out how.
Premium Handset Protection is a service provided by Assurant Solutions and offered by T-Mobile that provides device replacement coverage as listed above, even after the manufacturer’s warranty expires.

T-Mobile Premium Handset Protection coverage

For pricing and other information on what’s covered, you may about the JUMP!™ upgrade program and handset protection services.

Premium Handset Protection Coverage includes replacement of the device, SIM, battery, and standard charger.
Although Other accessories, routers, and netbooks are not covered in this program. But Warranty exchanges are completed by T-Mobile for device manufacturer defects that could occur within the first year of the Manufacture Warranty. So if you are experiencing a warranty issue you may Contact T-Mobile Customer Service.

Things to keep in mind:

  You have a Maximum of two approved claims within a 12-month period for claims of  loss, accidental damage, or theft (Subject to your deductible).
  There is  No maximum on the amount of replacements for mechanical breakdowns.
    Also a maximum of $1,500 per claim applies.
    When buying PHP only, the Lookout Mobile Security Premium feature is not included in the program.
    As they promise to do their best to replace your device with a new one, but it may be a similar reconditioned device. Replacement device comes with a 6-month warranty.

PHP Benefits

Here are some key benefits of  Premium Handset Protection
    Peace of mind. you will have peace of mind since you are covered for mechanical breakdown, accidental damage, loss, and theft.
    Convenience. it is very easy to file you mobile insurance claim
    Warranty. Every replacement phone comes with six months warranty or the original manufacturer’s warranty, whichever is longer.
    Get reconnected quickly. As they alway say ‘Once your claim is approved by Assurant Solutions, your replacement phone will be shipped overnight (if available), at no charge.’
    Low cost. With Premium Handset Protection You’ll know exactly what you’re going to pay for the replacement phone, and you won’t pay the full replacement cost for a phone.

PHP Enrollment

Enrollment for Premium Handset Protection must occur no later than 14 days after a purchase of a qualified T-Mobile phone. You can cancel this T-mobile insurance coverage at any time, 24 hours a day, 7 days a week. If you already have PHP, find out how to file a claim.

For New York customers only: This t-mobile insurance includes the Service Contract component (Mechanical Breakdown). Also, you receive loss, theft, and accidental damage coverage benefits. Benefits may also be purchased separately through an insurance program that offers coverage in the event of loss, theft, and accidental damage for a monthly charge per device, or through an extended service contract that offers coverage against mechanical breakdown for a monthly charge per device.

All other states: PHP covers the Service Contract components (accidental and Mechanical Breakdown Damage). Also, you receive Loss and Theft coverage benefits at no additional cost to you. Definitely, You’ll be a certificate holder on T-Mobile’s Insurance Policy for Theft and Loss coverage benefits. Note that T-Mobile pays for these benefits on your behalf. There are no separate insurance fees.


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