HOW TO SOLVE WINDOWS 10 PC CANNOT CONNECT WITH DEVICE PROBLEM 19

It came to our notice that many Windows 10 Users have been having issues with connecting their Android device with their PC after the PC has been upgraded or updated (However, the case maybe).
we have also received queries like :

  • How to connect tecno camon c9 to the computer.
  • How to connect my tecno phone to the computer

We decided to show every member of our community how to fix this bug!

Check out these Phones From the (Y) series

Tecno Y6
Tecno Y5 
Tecno Y4
Tecno Y3
Tecno Y2

Since the issue is with the PC and not our devices, please follow the instructions very carefully and inform us if you ever encounter any problem doing this!

HOW TO SOLVE WINDOWS 10 PC CANNOT CONNECT WITH DEVICE PROBLEM

First, Right click on the button shown below and click on properties! NB: Your PC may be named another thing.

HOW TO SOLVE WINDOWS 10 PC CANNOT CONNECT WITH DEVICE PROBLEM

After pressing this, Click on Device Manager as shown in the screen below
HOW TO SOLVE WINDOWS 10 PC CANNOT CONNECT WITH DEVICE PROBLEM
After clicking this, you would find your device showing as shows below; that is the exact problem we exact to solve.
HOW TO SOLVE WINDOWS 10 PC CANNOT CONNECT WITH DEVICE PROBLEM
Right click the “Unknown Device” showing above and click on the first option which is “Update Device Driver” It will bring you to the next screen showing below
HOW TO SOLVE WINDOWS 10 PC CANNOT CONNECT WITH DEVICE PROBLEM

Once you are on this screen, click the second option; Browse my computer for driver software! Not to worry, it is on your system already 🙂 as shown below

HOW TO SOLVE WINDOWS 10 PC CANNOT CONNECT WITH DEVICE PROBLEM

Now, click on the circled option shown above which is “Let me pick from a list” and we move on to the next step!
At this point, let me warn you to be very careful about the next option you will be choosing. 


On the next screen that will be shown, Click on the 61883 devices shown below; the name can differ on your PC! The sign remains the name (sign of a USB)



HOW TO SOLVE WINDOWS 10 PC CANNOT CONNECT WITH DEVICE PROBLEM




Now, select the third option in the next screen it displays; this is where you need to install the right driver for your PC, else it may not work! Ensure you are installing the third one. It will always be the third option across any Marshmallow device you plug into your PC.
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Click on Next and you are one step away from making it work




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Wait, while it installs, on the average, it takes 30 seconds to install


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ID: 4156HOW TO SOLVE WINDOWS 10 PC CANNOT CONNECT WITH DEVICE PROBLEM


After the installation, it will show normally on the first screen we got to!

Cheers and Goodluck doing this for your devices



Source Tecno Spot

19 Comments

  1. Worked perfectly.Thanks so much.

    1. You are welcomed primus ..keep visiting.

  2. Fantastic. I have been battling this for some time and even ended up installing Win 8 to dual boot with windows 10.
    Thanks a million.

  3. Thanks a lot. I thought i got a fake usb cord

    1. I am glad it worked for you, Mr prince

  4. IT ABSOLUTELY WORKED… I HAVE TECNO C9 AND I HAD THAT PROBLEM TOO…

    ASANTE SANA( THANK YOU VERY MUCH) —– IN SWAHILI LANGUAGE

  5. The pleasure is mine

  6. thank you bro its work fine now 🙂

  7. you've saved me thanks!

  8. Pls mine did not installed. It came up with this message: A service installation section in this INF is invalid.
    Please what do i do next

  9. Please after due observance of the steps above and it fails and reply was INF is invalid, how can that be resolved?

  10. You are a genius Franklin. Was considering utilizing the phone's warranty….Thanks much!

  11. Worked very well. Thank you.

  12. thanks so much…….. it worked!!!

  13. I finally got solution of it. thank you so much

  14. Thank you so much guys, I had such problem but now it work perfectly.

  15. On the last part it doesn't bring three options, it brings only two and the models are 61883 class bus device and virtual 61883 class bus device. Which one should I select?

    1. mine also brings the same two options as yours, somebody please heeeeeelp.

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